Below are the most frequently asked questions we receive about Offers featured on healthnearbuy.com. Unless stated otherwise in The Fine Print section of the Offer, these answers apply to all Offers on healthnearbuy.com
A. You can use most Vouchers immediately upon purchase.
A. Advance booking is essential when redeeming your Vouchers unless otherwise stated. Any further redemption instructions will be included in the Fine Print section.
A. Please mention that you are a healthnearbuy.com customer when booking your session.
A. Firstly, how to find your Voucher:
To download your Voucher in the PDF format please follow the steps below, which apply for any Voucher you purchase:
Can I give this Voucher as a gift?
A. There will be instructions and relevant contact details on your Voucher.
A. Email firstname.lastname@example.org or call us at toll-free +91 22 65657565
A. In most cases the bookings are allocated the amount of time required for the treatment and will usually have appointments back to back so they are likely to be unable to accommodate you if you arrive late. In most cases a minimum of 24 hours-notice is required to amend/cancel a booking. Failing to do so may cause you to forfeit the full or partial value of your voucher.
A. Within the limits of reason, we’ll do what it takes to make you happy but unless there is something wrong with the purchase. For vouchers related to Services, we do operate a 7-day cancellation period (a working day is any day that is not a Saturday, Sunday or a Bank Holiday in the Republic of India), so if you are unhappy with your purchase, have changed your mind or have purchased too many vouchers/more vouchers than needed please e-mail email@example.com within 7 working days from the date of purchase from the email account registered with us relaying your feedback on the Offer and the codes you wish us to cancel. Alternatively, you can also write to us at Ayush Arogyam Private Limited, 29, Asiatic Arcade, Pokhran Road #1, Vartak Nagar, Thane – 400606 regarding the cancellation or call us at +91 22 65657565. On doing so, a cancellation will be processed for you and an email confirmation sent when your request has been actioned. Please note that vouchers cannot be cancelled after its expiry date or redemption.
A. Unless, the Offers are non-refundable in nature and specifically mentioned to be so on the Offer itself, If any of the purchases didn’t match up to your expectations, expired before you redeemed it, or you’ve changed your mind after purchasing it, no worries. Just let us know and we will give you a no-questions-asked reversal. Your feedback though would be highly appreciated, as we are ever eager to learn, happy to respond and believe in constant improvement.